📝 Parloa raises $350M

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In a massive vote of confidence for the future of "agentic" customer service, Berlin-based Parloa has raised $350 million in Series D funding led by General Catalyst, tripling its valuation to $3 billion in just eight months. This January 15, 2026, announcement underscores a fierce race to automate a global contact center workforce of 17 million agents, with Parloa positioning its "voice-first" platform as the enterprise standard for high-stakes environments like insurance and travel. By utilizing its AI Agent Management Platform (AMP), major clients such as Allianz, Booking.com, and SAP are already deploying autonomous agents that move beyond rigid scripts to handle millions of complex interactions across phone, chat, and apps with human-like reasoning and real-time context. This fresh capital infusion, which brings Parloa’s total funding to over $560 million, is earmarked for an aggressive global expansion—including new offices in San Francisco and Madrid—and the launch of the "Parloa Promise," a strategic commitment to reliability and responsible AI as the company aims to scale its annual recurring revenue well beyond its current $50 million mark.

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